Facilities & Accessibility

Accessibility

Please note that visitors with disability are encouraged to follow signage and retrace the Treetop Walk to avoid the stairs. If you’d like further clarification – just email us at admin@otwayfly.com.au. 

A courtesy cart is available for our guests with mobility issues. The service is available upon request to and from the start of the Treetop Walk Structure by asking our ticket staff to organise this. Please be aware that this may be a case-by-case basis so if you have any questions, please reach out to us at admin@otwayfly.com.au.

An accessible car parking facility located roughly 50 metres from the visitors centre allows for a shorter journey to the visitors centre.

For any accessibility enquiries or other questions, please reach out to us at admin@otwayfly.com.au

 

TREETOP WALK
  • Someone who is not able to physically exit their wheelchair may find it extremely difficult to complete the experience due to the grates on the TreeTop Walk floor.
  • We do offer a courtesy cart to help people down to the walk and back again however this is not accessible if the guest is in a wheelchair.
  • For guests who do have difficulty walking we advise online to contact the attraction for advice.
ZIPLINE
  • This is a case by case basis and depends on the type of disability.
  • Each guest will need to pass a physical assessment.

Accessibility Services

At Otway Fly Treetop Adventures we strive to make our attraction as accessible as possible to all of our guests. The following information is designed to answer any questions you may have on your upcoming visit

Visitors with reduced mobility

The Treetop Walk is accessible for people in wheelchairs. There is only stair access to the Spiral Tower. All other amenities at Otway Fly are accessible.

Carers and companions

Anyone accompanying a person with a disability and holding a valid carer or companion card is entitled to free entry. Please just show your card upon entry.

Visitors with Visual Impairments

Otway Fly is an accessible venue.

Visitor Centre

Our Visitor Centre doubles as a regional Visitor Information Centre Hub with plenty of information available on things to do at Otway Fly Treetop Adventures as well as other things to see and do in the region.

Retail Shop

Our retail shop has something for everyone. We have small souvenir ranges, maps, clothing, and gifts for that someone special. There’s lots for the kids including scientific and dinosaur toy ranges. Yes, we do have biodegradable ponchos for those rainy days!

Cafe

Our Cafe currently offers a takeaway menu with some gluten free & vegan options. This year we will be focusing on “Supporting Local”.

We will be retailing & incorporating use of lots of local produce (Otway Pasta Company, Otway Blueberries, Prickly Moses/Otway Estate just to name a few).

Indoor & outdoor dining is available and seating numbers can change at any given time, due to COVID-19 restrictions.

The Kitchen hours are 10am – 3pm.

We strongly support recycling and use all Biopak products for our food packaging. We sort all our cardboard for recycling and separate all soft plastics to go to Redcycle via our local supermarket. We are currently looking at food scrap solutions for composting and PET recycling.

 

We strictly do not allow BYO food, picnics or alcohol onto the premises.

Car Park

The onsite car park is only a short leisurely (300mt) walk to the visitors centre. The main car park offers parking for over 200 vehicles. Our carpark allows for motorhomes, cars with caravans and trailers and coaches. Accessibility parking located by following the signage to the far right of the main car park and is approximately 50 meters from the Visitor centre.

Animals

Guide Dogs and Assistance Animals are permitted in accordance with section 9 of the Disability Discrimination Act 1992 (Cth). We reserve the right to exercise any exemptions under the Act, including if we suspect that the assistance animal has an infectious disease that may affect other patrons or the health of our animals. We also reserve the right to require evidence relating to your assistance animal or its training in accordance with section 54A(5) of the Act. To facilitate your ease of entry with an assistance animal, we strongly recommended you contact us at least 2 days prior to your visit so that we can discuss any arrangements or assistance that you may need from us.

Ourselves & the local police check the carpark regularly for unattended animals.

Environmentally friendly

We do our absolute utmost to ensure that we do our best for our environment. All water utilised throughout the visitor centre is collected on site and we feed our plant life with grey water coming out of the visitor centre. Our waste is separated and recycled where possible. We also have a re-vegetation program in place where schools plant trees regularly throughout the year.

Website Accessibility

Otway Fly Treetop Adventures recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.

Please note

We are cashless. 

Health